Data & Privacy
At phream, your privacy matters as much as your next big win. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on the phream platform.
These highlights summarize phream's core privacy principles. The full policy below contains the complete legal details.
All phream player data is stored using industry-standard 256-bit SSL encryption. Your personal and financial information is protected at rest and in transit at all times.
phream does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve the phream platform and comply with legal obligations.
As a phream player, you have the right to access, correct, and request deletion of your personal data. Submit a request anytime through phream's support team.
phream's data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
phream uses cookies to improve your experience and analyze platform performance. You can manage your cookie preferences at any time through your browser settings.
phream only sends promotional communications with your consent. You can opt out of marketing emails and notifications at any time from your phream account settings.
Important: This Privacy Policy ("Policy") describes how phream ("phream," "we," "us," "our") collects, uses, stores, and discloses personal information about you ("Player," "User," "you") when you access or use the phream website at phream.net and any related services (collectively, the "Platform"). By registering for or using the phream Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
1.1 phream is committed to protecting the privacy and personal data of all players who use the phream online gaming platform. We understand that trust is the foundation of any good relationship — and that includes how we handle your information.
1.2 This Policy applies to all personal data collected through the phream website, mobile platform, customer support channels, and any other touchpoints where phream interacts with you directly.
1.3 phream's data practices are governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, phream also observes internationally recognized data protection standards.
1.4 This Policy should be read alongside phream's Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with phream.
2.1 phream collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposits, withdrawals, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, cookies | Security, fraud prevention, platform optimization |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels | Sending promotional offers and updates (with consent only) |
2.2 phream collects data directly from you (during registration, KYC, and support interactions), automatically (through cookies and technical tracking), and from third parties (such as identity verification providers and payment processors).
2.3 You are not required to provide all requested data, but failure to provide certain mandatory information — such as identity and age verification data — may prevent phream from activating or maintaining your account.
3.1 phream uses your personal data for the following purposes:
3.2 phream will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
4.1 phream processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
5.1 phream does not sell, rent, or trade your personal data to third-party marketers under any circumstances.
5.2 phream may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
5.3 All third parties with whom phream shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose. phream does not authorize third parties to use your data for their own marketing purposes.
5.4 In the event of a merger, acquisition, or sale of phream's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 phream uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The types of cookies phream uses include:
6.2 You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the phream platform.
phream does not use cookies to track your activity on third-party websites. Our tracking technologies are limited to activity within the phream platform itself.
7.1 phream retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations.
7.2 As a general guide, phream applies the following retention periods:
7.3 Upon expiry of the applicable retention period, phream will securely delete or anonymize your personal data in accordance with its data disposal procedures.
8.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phream:
8.2 To exercise any of the above rights, please contact phream's Data Protection Officer (DPO) using the contact details in Section 13 of this Policy. phream will respond to all verified data rights requests within thirty (30) days.
Note: phream may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties. This is a security measure for your protection.
9.1 phream implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phream will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
9.3 While phream takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your phream login credentials and for notifying phream immediately if you suspect unauthorized access to your account.
10.1 The phream platform is strictly intended for individuals aged twenty-one (21) years and above. phream does not knowingly collect personal data from individuals under the age of 21.
10.2 If phream becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.
10.3 If you are a parent or guardian and believe that your child has registered on the phream platform, please contact phream's support team immediately so that appropriate action can be taken.
11.1 The phream platform may contain links to third-party websites or services for informational purposes. phream is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected by phream through the phream platform.
11.2 phream encourages you to review the privacy policies of any third-party websites you visit. The inclusion of a link on the phream platform does not constitute an endorsement of the linked website's privacy practices.
12.1 phream reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this page will be revised accordingly.
12.2 Where changes to this Policy are material, phream will notify registered players via email or a prominent notice on the phream platform prior to the changes taking effect. Your continued use of the phream platform after the effective date of any update constitutes your acceptance of the revised Policy.
12.3 phream recommends that you review this Privacy Policy periodically to stay informed of how your personal data is being protected.
13.1 phream has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact the phream DPO.
13.2 You may reach the phream Data Protection Officer at: [email protected] (plain text — not a clickable link). Please include your registered account username and a clear description of your request to help us respond efficiently.
13.3 phream will acknowledge all data privacy inquiries within five (5) business days and will endeavor to resolve them within thirty (30) days. For complex requests, phream may require additional time and will notify you accordingly.
13.4 If you are not satisfied with phream's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.
General support inquiries (non-privacy): [email protected] | Data privacy requests: [email protected]
Reminder: This Privacy Policy was last updated in May 2026. By continuing to use the phream platform, you confirm your acceptance of this Policy. phream is committed to keeping your data safe and your gaming experience secure.
phream is built on trust — secure payments, transparent data practices, and a platform designed for Filipino players. Ready to experience it for yourself? 21+ only.
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